The Kenya Revenue Authority (KRA) has launched a new KRA WhatsApp Tax Filing Service, allowing taxpayers to file tax returns and access other key services without visiting KRA offices.
Commissioner General Humphrey Wattaga announced on Thursday, January 22, that the WhatsApp chatbot now offers 15 KRA services, including tax filing, and is available 24/7.
To use the KRA WhatsApp Tax Filing Service, Kenyans must save the official KRA WhatsApp number +254 711 099 999 and send “Hi” or “Menu” to start the chat. The chatbot will guide users through identity verification and then display the list of available services.
The service includes functions such as PIN management, tax information and queries, eTIMS invoicing, tax return assistance, and digital self-service.
For tax filing, the bot provides a step-by-step guide on how to submit returns through the iTax portal and highlights the required documents and details.
“You can file returns via WhatsApp and through the web. Just ask a query via our 24-hour WhatsApp chatbot, where we have 15 services that can be served through our WhatsApp platform,” Wattaga said.
He added that KRA is implementing a second technological upgrade to enhance the use of artificial intelligence, machine learning, and data analytics for tax management.
KRA Chairman Ndiriitu Muriithi said modernising the authority’s IT systems is essential for improving efficiency, increasing revenue collection, and reducing paper-based processes.
“KRA remains optimistic about meeting the overall revenue target for the Financial Year 2025/26, which stands at Kshs 2.968 trillion,” Muriithi said, noting that this represents a 15.4% increase over the previous year’s collection.
The announcement follows the launch of a new USSD service two weeks earlier, which allows taxpayers using basic phones to access key KRA services by dialing *222#.
KRA said the USSD platform was introduced to support taxpayers who may lack smartphones, reliable internet, or digital skills required to use platforms like iTax or eTIMS.
The new KRA WhatsApp Tax Filing Service marks a significant step in modernising tax administration in Kenya, making it easier for taxpayers to file returns and access services anytime, anywhere.
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