In today’s hyper-digital world, customer support has quietly undergone a seismic shift. Once the domain of patient phone agents and in-person service desks, it is now ruled by bots, help centers, and automated menus. Companies like Safaricom, Facebook (Meta), and Twitter (X) are increasingly turning their backs on traditional human-based customer service—especially in emerging markets […]
The Lakers to be sold in record-breaking $10 billion deal has bolstered global fascination with America’s most iconic basketball franchise. The blockbuster sale marks the highest valuation ever for a U.S. professional sports team and signals a seismic shift in sports ownership, echoing far beyond the NBA—even reaching basketball fans and investors here in Nairobi and […]
Safaricom valuation hits KSh 1 trillion for the first time in over a year, signaling renewed investor confidence in Kenya’s most valuable company. This development reaffirms Safaricom’s dominance on the Nairobi Securities Exchange (NSE) and its enduring role in East Africa’s digital economy. As Kenya’s largest telco and mobile money provider, Safaricom’s recovery reflects broader […]
